PrintPartner and BrandID — Service Agreement Version 1. In effect from Aug 20, 2026. 1. Who this agreement is between This agreement is between you — the business that signs up for our software — and Tease Ts LLC, the company that runs PrintPartner, BrandID and Fast Prints. Where this agreement says "we" or "us" it means our company. Where it says "you" it means your business and everyone you give access to your account. You can reach us at orders@contractimpressions.com, or at 8949 North Fork Dr., N Fort Myers, FL 33903. This agreement covers the software we provide to you. It does not cover the separate agreement between you and your own clients and shoppers. That one is your document, not ours. You write it, you stand behind it, and nothing here changes it. If someone accepts this agreement on behalf of a business, they are confirming they are allowed to sign for that business. 2. The words we use We keep these plain on purpose. - PrintPartner — our software for running a decorating shop: orders, art, the floor, tasks, shipping and invoicing. - BrandID — our online store platform. Your stores, your clients' stores, and the orders that come in through them. - Fast Prints — an optional extra you can add to a PrintPartner plan. - A store — an online shop we host for you or for one of your clients. - A client — a business or group you decorate for, such as a school, a team or a company. - A shopper — the person who buys something from a store. - A decorator — a shop on our platform that does decorating work for another shop. - Your plan — the subscription you chose at signup, with the price shown to you then and shown on your billing screen at any time afterwards. 3. Accepting this agreement, and the version you accepted This is version 1 of this agreement, and it is in effect from Aug 20, 2026. It is binding on both of us from the moment you accept it. You accept this agreement when you sign up, before we take any money. Every version of this agreement carries a version number. We record which version you accepted, who accepted it, and when. You can read the version you accepted from inside the app at any time — not only the version that is current today. If we make a material change, we ask you to accept the new version. A material change is any change to what you pay, what we promise, who owns what, how long we keep your data, or how either of us may end this agreement. We do not treat a quiet edit to a live document as your consent. Correcting a spelling mistake or making a sentence clearer is not a material change. 4. What you pay for PrintPartner PrintPartner is a monthly subscription. What it costs depends on the kind of shop you are and how many people you need on it. These are the published prices: A RETAIL shop — you decorate and sell your own goods: - $99 a month, up to 5 people - $179 a month, up to 10 people - $279 a month, up to 15 people - $449 a month, no limit on people A CONTRACT shop — you decorate other people's goods for trade clients: - $549 a month, up to 5 people - $899 a month, up to 10 people - $1,249 a month, up to 15 people - $1,899 a month, no limit on people A HYBRID shop — you do both: - $748 a month, up to 5 people - $1,198 a month, up to 10 people - $1,648 a month, up to 15 people - $2,498 a month, no limit on people The number of people is a ceiling on how many you may have on the shop at once. It is not what you are billed on. We do not charge per seat, and adding somebody to the floor never changes your bill inside your ceiling. THERE IS ALSO A ONE-TIME FEE TO GET STARTED, charged once when you sign up: - $199 for a retail shop - $1,500 for a contract shop - $2,500 for a hybrid shop We do not offer an annual prepay. Everything is monthly. If a discount code, a bundled rate or an agreed promotional rate applies to you, the reduced amount is shown to you before it is charged and on your billing screen afterwards, and that reduced amount is what you pay for as long as it runs. 5. What you pay for BrandID BRANDID HAS NO MONTHLY SUBSCRIPTION OF ANY KIND. There is no monthly platform fee, no hosting fee, no per-store fee and no recurring per-client fee. The only money that repeats is our share of what you actually sell. These are the published prices: - A one-time setup fee when you start on BrandID: $1,500 for a retail or promotional shop, $5,000 for a contract shop — a shop that hands stores to its own clients to run. - A one-time activation charge of $250 for each client you set up to run their own stores. It is charged once per client, when that client is activated, and never again. It applies only to a contract shop, because only a contract shop hands a store to a client. - 3.5% of the products and decoration on every store order, charged as described in the next section. What you charge your own clients for access to their store is entirely up to you. Pass our activation charge on, waive it, mark it up or bundle it into your decorating rates — you keep every dollar of the difference and we take no part of it. If you are on both PrintPartner and BrandID, you pay the PrintPartner subscription and these BrandID charges. There is no second subscription. If a discount code or an agreed rate applies to you, the reduced amount is shown to you before it is charged, and that is what you pay. 6. The 3.5% store order fee — exactly what it is charged on On every order placed through a store, we charge 3.5% of the products and the decoration on that order. Nothing else on the order is part of that calculation. The 3.5% is NOT charged on: - sales tax - shipping - fundraising amounts added to a store's prices - optional personalization, such as a name or a number a shopper adds - any additional charges on the order Read that as a promise in both directions: money that is not yours to keep is not money we take a share of. THE 3.5% IS NOT REVERSED WHEN YOU REFUND A SHOPPER. If you refund an order in whole or in part, that is between you and your shopper. Our fee on the original order stands and is not credited back. We are saying this as plainly as we can because it is the term most likely to cause an argument later, and we would rather you knew it now. The 3.5% is the same whether you decorate the goods yourself or route the work to another shop on the platform. Using a platform decorator costs you nothing extra. 7. Fast Prints Fast Prints is $49 per month, on top of any PrintPartner plan, at any size. There is no setup fee for it and no percentage attached to it. It is only available as an addition to a PrintPartner plan. It is never sold on its own, and it cannot be added to BrandID. If your PrintPartner subscription ends, Fast Prints ends with it. 8. Store building, if you want us to build it You can build your own stores at no charge. If you would rather we built one for you: - $100 per store, covering up to 10 items with one piece of art each. - +$50 for each further 5 items, each of those carrying one piece of art. So 15 items is $150, 20 items is $200, and so on. One piece of art per item is the limit of this service at every size. A store that wants several pieces of art on a single item is not this service, and we will quote it separately before doing any of it. We build the whole store — the shirt designs, the layouts, the banners, your logo, your colours, the categories, the products and the colourways — and hand it to you ready to open. WE DO NOT SET YOUR PRICES. You see the cost per item at handover and you price it yourself. We build it, you price it. We deliver a built store within 3 days. Those 3 days start when we have everything we need from you — the art, the item list and the answers — not when you place the request. If we are waiting on something from you, the clock is not running, and we will tell you what we are waiting for. 9. How you are billed Your subscription is billed monthly in advance to the payment method on your account. One-time fees — getting started, BrandID setup, client activation and store building — are billed when they are incurred. The 3.5% store order fee is taken as store orders are processed, and every charge is itemised on your billing screen so you can see what it was taken on. Keep a working payment method on the account. If a charge fails, see the section on what happens if you do not pay. 10. Sales tax on what you pay us We are responsible for sales tax on your subscription. Where sales tax is owed, we charge it on top of the price of your plan and show it separately on your invoice. We are telling you here rather than letting you find it on an invoice. Sales tax on what YOUR shoppers buy from YOUR stores is a different thing entirely, and it is yours. See the section on being the merchant of record. 11. The 30-day money-back guarantee If you are not happy in your first 30 days, tell us and we will refund your subscription payments. No argument, no conditions attached to it. The guarantee covers the SUBSCRIPTION ONLY. The fee to get started, BrandID setup fees, client activation charges and store building fees are not refundable once they are delivered, because by then real hours have been spent on your shop and cannot be handed back. So that "delivered" is not arguable later, this is what it means: - The fee to get started is delivered when your setup session has been held, or when your account has been set up and handed over to you, whichever comes first. If you book a session and do not attend, and do not rebook it within 14 days, it counts as held. - The BrandID setup fee is delivered when your first store is open for orders, or when the setup work is handed to you to review, whichever comes first. - A client activation charge is delivered the moment that client is active on the platform and a store can be opened for them. - A store building fee is delivered when the built store is handed to you to review, whether or not you have opened it. Anything not yet delivered on the day you ask for the guarantee is refunded with the subscription. Our share of store orders already placed is not part of the guarantee, because that money came out of sales you actually made. 12. You are the merchant of record on your own store sales When a shopper buys something from your store, that sale is between the shopper and you. We are not a party to it. That means, and this is deliberately unambiguous: - The money is collected through your own payment processor, into your own account. - The shopper is your customer, not ours. - A chargeback on that sale is yours to answer and yours to carry. - Sales tax on that sale is yours to charge, collect and remit. - Your obligation to deliver the goods to the shopper is yours. If a shopper complains, the complaint belongs to you. We provide the software the sale runs on. We never hold your shoppers' money. 13. Your data is yours Your orders, your clients, your artwork, your customers' artwork, your stores, your products, your prices and your money history are yours. Putting them into our software does not give us any ownership of them. You keep the right to take them out, at any time, in a form you can actually use. See the section on your export. 14. What we do with your data, and what we never do We use your data to operate the service for you, and for nothing else. That means running your stores, processing your orders, keeping your account working, supporting you when you ask, keeping backups, and complying with the law. What we do not do: - We do not sell your data. Not to anyone, not for any price. - We do not rent, share or licence it to advertisers, data brokers or marketers. - We do not use your data, aggregated or de-identified, for anything other than operating the service. We do not build products out of it, sell reports about it, or publish benchmarks drawn from it. - We do not contact your clients or your shoppers to sell them anything. We use other companies to run parts of the service — hosting, email delivery, payment processing and the like. They may handle your data only to do that job for us, under the same limits. We keep your data secure using measures appropriate to the kind of information it is. No system is perfect, and we do not pretend otherwise. If your data is exposed in a breach, we will tell you, promptly and honestly, what happened and what it affects. 15. Taking your data out, and how long we keep it You can take a full export of everything at any time, while your account is open and after it ends. Everything means everything: orders, clients, artwork, stores, products, prices and money history, in a form you can open and use elsewhere. After your account ends, we hold your data for one year, and then we destroy it. During that year you can still take your export. After it, it is gone and cannot be recovered, so take your export before then. Your export is not a bargaining chip and we will not treat it as one. See the section on billing disputes. 16. Cancelling — how, and when it takes effect You can cancel at any time, from inside the app. You do not need to phone anyone or write a letter, and we will not put a retention conversation in your way. CANCELLATION TAKES EFFECT AT THE END OF THE PERIOD YOU HAVE ALREADY PAID FOR. You keep what you bought. We do not cut you off the day you cancel, and we do not refund the remainder of a period you are in — except under the 30-day guarantee above. You can cancel one product and keep the other. The next two sections say exactly what each one means. 17. If you leave PrintPartner and keep BrandID Your stores keep running exactly as they are. Nothing about BrandID changes — the stores stay open, orders keep arriving, and the money keeps moving on its normal schedule. What you lose is the ability to MAKE those orders inside PrintPartner: the task board, the floor and the production screens. The orders still come in; you work them somewhere else. You keep the download path — the sales order and the manifest for every order. That path is always available, on PrintPartner or not. It is a permanent part of BrandID and it was there the whole time you were on PrintPartner. It is not a reduced fallback that appears when you cancel. 18. If you leave BrandID EVERY STORE CLOSES IMMEDIATELY ON CANCELLATION. Not at the store's own close date — immediately. Plan for that before you cancel, because a store in the middle of its selling window will stop selling that day. A closed store is not a deleted store. It stops selling and keeps servicing: - No new orders are accepted. - Orders already paid for stay live and workable. You still owe those shoppers their goods, and the order screens stay up so you can make them and ship them. Money you are owed is disbursed on the normal schedule. There is no acceleration and no withholding. What you are owed arrives when it would have arrived anyway. Client activation charges you have already paid are not refunded and not pro-rated. You bought access to the platform for those clients and you had it. 19. Our promise to the clients of a contract shop that leaves This section is a promise we make to the clients of a contract shop. It is written to them, and in it "you" means the client — the school, team, company or group whose store is run through a decorator on our platform. You are not the one who pays us, and you make this promise good against us anyway. If your decorator leaves the platform, your store does not close with them. We take it over. - We tell you automatically that your decorator has left. It does not depend on anyone remembering to send a message. - For 30 days we follow your departed decorator's rules and pricing exactly. You see no change in what things cost and no change in your terms. Your season is not wrecked by somebody else's business decision. - At the end of the 30 days you actively choose one of three things: stay with us at our own rules and pricing, move to another decorator on the platform, or run with no decorator and price off your own list. - Nothing happens by default. A choice you have not made is not agreement, so if you have not answered by day 31 we ask you again, and your store carries on while we wait. The 30 days run from when your decorator cancels, not from when their paid period runs out. The period they have already paid for counts toward the 30 days; the clock does not restart when they finally go. If a shop cancels with three weeks of its period left, those three weeks are three weeks of your 30 days. If you are the departing shop reading this: this promise runs to your clients whether or not you want it to, and you cannot switch it off by leaving. 20. If you do not pay: the account freezes If a payment fails, we do not cut you off that minute. You get a number of days of grace first. How many days is a setting on your account, and it is shown on your billing screen, so you can see it before you ever need it. After the grace period, THE ACCOUNT FREEZES UNTIL IT IS PAID. Nothing in and nothing out. This is deliberately hard, and we would rather be clear about it than soften it: - No orders come in. Your stores stop selling. - No orders go out. Nothing ships and nothing is fulfilled. - Nothing is downloaded. No sales orders, no manifests, no documents, no export, no data. - No store opens and no store closes. Getting out of it is simple and we help you do it: - We try your card again after 3 days. - We email you, saying plainly what is frozen and what will fix it, so you can update your payment method. - Paying unfreezes everything, and it all resumes. Your clients and your shoppers are told that a store is temporarily unavailable, because a shopper meeting a dead store deserves a sentence. That sentence says the store is temporarily unavailable and to get in touch with the shop. WE DO NOT PUBLISH YOUR BILLING PROBLEM TO YOUR CUSTOMERS. What is between us stays between us. If an account stays unpaid, it ends the same way a cancellation ends, and the sections above on leaving PrintPartner and leaving BrandID apply — including the promise to your clients, which we keep whether you left on purpose or stopped paying. 21. What we will never do in a billing dispute WE WILL NOT HOLD YOUR DATA HOSTAGE. If you dispute an invoice, argue that a charge is wrong, or ask us to look at something on your bill, your data stays available to you and your export stays available to you while we sort it out. Your data is not leverage and we will not use it that way. There is one exception, and it is the only one: an account that is actively frozen for non-payment. While an account is frozen, nothing moves until it is paid — including the export. Paying unfreezes it and everything is available again. 22. The decorator network — we are a matchmaker, not a party Our platform can connect a seller who needs decorating done with a decorator who does it. When that happens, THE AGREEMENT TO DECORATE IS BETWEEN THE SELLER AND THE DECORATOR. We introduce them and carry the work between them. We are not a party to their agreement, we do not decorate anything ourselves on that work, and we do not guarantee either side to the other. So, plainly, who carries what: - A bad print, a wrong garment, a misplaced logo or a job that arrives late is between the seller and the decorator. It is not ours. - The decorator is responsible for the quality and the timing of the work they take. - The seller is responsible to their own client and shoppers for the finished goods, as the merchant of record on that sale. - We are responsible for the software: routing the work, showing the right cost, and keeping the record straight. A seller pays nothing extra to use a platform decorator. The store order fee is the same 3.5% whether the seller routes the work to another shop or does it in-house. A DECORATOR WHO TAKES ROUTED WORK PAYS US A REFERRAL CUT of the decorating revenue on that work. The rate is shown to that decorator before they accept any routed work, and nothing is charged until it has been shown and accepted. It is charged only on work we route to them — never on work they win themselves. A seller pays no referral cut at all. 23. When a decorator changes their rates A decorator sets their own prices, and a seller's cost follows those prices. A cost is not frozen at the moment a store was priced. If a decorator's price goes up, the seller's cost goes up with it. We do not quietly absorb the difference and we do not go on showing a seller a cost that is no longer true. When that happens: - The seller is told, by name, which stores are affected. Never "rates have changed" in the abstract. - Any affected product is frozen — it cannot be sold — until the seller has repriced it. A seller should not first learn about a rate change by finding a frozen product. - Orders already placed are untouched. Their cost was fixed when the shopper paid, and nothing reaches back into money that has already moved. 24. The service itself: uptime, support and changes WE DO NOT GUARANTEE UPTIME AT THIS STAGE. That is the honest position and we would rather say it than promise a number we are not yet in a position to stand behind. We work to keep the service available, we monitor it, and we fix what breaks as fast as we can. If we ever offer an uptime commitment, it will be written into this agreement with a version bump, not announced casually. Support is included in your subscription at no extra charge. You reach it from inside the app or by email. Support is currently provided directly by the company's owner, which is why the person answering knows the product and can change it. There is no ticket queue between you and someone who can help. We change the service often, because that is how it gets better. Most changes add things or improve them. If we remove or materially change something you rely on, we tell you before we do it. Planned maintenance that takes the service down is announced ahead of time where we can. We do not use your shop as a test bench. We do not create records in your account to try something out. 25. Changes to what you pay If we raise the price of your plan or of any recurring charge, we give you at least 30 days' written notice before the new price applies to you. Notice goes to the email address on your account and appears on your billing screen. You may cancel before the increase takes effect, and if you do you are never billed at the new price. Cancelling still takes effect at the end of the period you have already paid for. The 3.5% store order fee, and what it is and is not charged on, is a term of this agreement. Changing it is a material change and requires a fresh acceptance, not a notice email. A one-time fee is the amount quoted to you before that particular piece of work is started. Changing our published one-time fees never changes a fee already quoted to you. If you change the kind of shop you are, or you need more people on the account than your plan allows, you move to the plan that fits and pay that plan's price from the next billing period. We show you the new price before it takes effect. 26. Using the service properly Use the service for your business, and do not use it for these: - Anything illegal, or anything that helps someone else do something illegal. - Selling goods that infringe someone else's trademark, copyright or other rights, including artwork you do not have the right to print. - Hate speech, harassment, threats, or content that sexualises children. - Trying to break into, overload, scrape or reverse-engineer the service, or getting round the limits of your plan. - Sharing one account across separate businesses to avoid paying for both. - Sending unsolicited bulk email through the service. - Uploading anything containing malware. You are responsible for what the people you give access to do in your account, and for keeping their logins secure. Tell us promptly if you think an account has been taken over. If you break these rules we will tell you what is wrong and give you a chance to fix it, unless what is happening is serious enough or illegal enough that we have to stop it immediately. If we do have to suspend an account under this section, we say what the problem is and what would resolve it. 27. Who owns what Your artwork stays yours. Your clients' artwork stays theirs. Your customer lists, your product designs, your store designs and everything you or your clients upload remain the property of whoever owned them before they were uploaded. We claim nothing. You give us permission to store, copy, display and process that material only so far as we need to in order to run the service for you — showing art on a store page, sending it to a decorator you routed work to, putting it on a proof, printing a work order. That permission exists to make the software work and for nothing else, and it ends when your data is destroyed. You confirm you have the right to use the artwork and trademarks you put into the service, or that your client does. Our software stays ours. The platform, its code, its design, its documentation and our names and logos belong to us. Using the service does not give you any right to them beyond the right to use the service while this agreement is in effect. You may not copy, resell or rebuild the software. If you tell us how to make the product better, we may act on it and we owe you nothing for it. It also does not give us any claim over your data. 28. Limits on what we are liable for WE WARRANT that we will provide the service in a workmanlike manner, consistent with industry standards. That is the only warranty we make. EXCEPT FOR THAT WARRANTY AND THE SPECIFIC PROMISES WRITTEN INTO THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, error-free or secure against every threat, or that any store will achieve any level of sales. NEITHER OF US IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES — including lost profits, lost sales, lost business, lost goodwill, the cost of getting the same thing somewhere else, your shoppers' claims against you, or damages from a missed event date — EVEN IF WE WERE TOLD THOSE LOSSES WERE POSSIBLE. OUR TOTAL LIABILITY TO YOU for everything arising out of or relating to this agreement is limited to the amount you paid us in the 12 months before the claim arose. These limits do not apply to anything that cannot be limited by law, and they do not apply to our own fraud or wilful misconduct. Some places do not allow certain exclusions or limits; where that is so, our liability is limited as far as the law there allows. Nothing in this section limits what we owe you for the specific promises we make elsewhere in this agreement — your export, your data being yours, and the 30-day promise to a departing shop's clients. NEITHER OF US IS RESPONSIBLE for a failure or delay caused by something outside our reasonable control — a supplier or mill shortage, blank goods on backorder, a labour dispute, a carrier failure, a power or internet outage, equipment failure, fire, flood, hurricane or severe weather, epidemic, war, terrorism, civil unrest or government action. 29. Indemnity You cover us if someone brings a claim against us because of something that was yours to get right. That includes a claim that artwork you or your client uploaded infringes someone's rights, a claim by one of your shoppers about goods they bought from your store, a claim about sales tax on your own sales, and a claim arising from your breaking the rules in the section on using the service properly. We cover you if someone brings a claim that our software itself infringes their intellectual property. Either way, whoever is covering the claim gets to run the defence, and the other side has to tell them about the claim promptly and help where it is needed. Neither of us settles a claim in a way that admits fault on the other's behalf without asking first. 30. Which state's law applies, and where a dispute is heard This agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. BEFORE EITHER OF US FILES ANYTHING, we each agree to raise the problem with the other in writing — you to orders@contractimpressions.com, us to the email address on your account — and give it 30 days to be sorted out. Most disagreements about an invoice or a charge are settled in a conversation. If it is not sorted out in those 30 days, any suit is brought exclusively in the state or federal courts located in Lee County, Florida, and both of us agree those courts may hear it. 31. Changing this agreement, and how you are told We may update this agreement. When we do, the new version gets a new version number. A material change — anything that changes what you pay, what we promise, who owns what, how long we keep your data, or how either of us may end this — requires you to accept the new version before you carry on using the service. We tell you by email and in the app, and we say what changed in plain English rather than pointing you at a wall of text. A non-material change — a clearer sentence, a corrected spelling, a renumbered section — is published without a fresh acceptance and does not change what either of us owes. If you do not want to accept a material change, you may cancel. Cancelling still takes effect at the end of the period you have already paid for, and the 30-day promise to your clients still applies. If a court decides one part of this agreement cannot be enforced, the rest of it still stands. If we do not enforce something once, that does not mean we have given it up. You may not transfer this agreement to someone else without asking us; we may transfer it if our business is sold, and your data commitments travel with it unchanged. Nothing here makes either of us the other's partner, employee or agent. We are two independent businesses. The sections on our share of store orders, on your data, on your export and how long we keep it, on the promise to a departing shop's clients, on who owns what, on liability, on indemnity and on governing law all survive this agreement ending. This agreement, plus the plan and the fees shown on your billing screen, is the whole agreement between us about the software. 32. How we reach each other Anything we have to tell you under this agreement goes to the email addresses on your account, and appears in the app where it belongs — a price change on your billing screen, a frozen account on your billing screen, a new version of this agreement in front of you when you next sign in. Keep an email address on the account that somebody reads. Anything you have to tell us goes to orders@contractimpressions.com, or by post to 8949 North Fork Dr., N Fort Myers, FL 33903.